E Mail

How to respond to the customer pain points over a mail after a meeting ?


Scenario:
Sales /Solution Architect met the customer and want to respond with a proposed solution via mail.

Dear Mr.
Thanks for the opportunity to meet you .
We understand the challenges faced by your organization in this domain .
Even though we are product /Service based company , we discussed with the engineering team and happy to share an exclusive customized solution for your company .
Request you to review and we can discuss in our next call about the next steps.
The challenges faced enabled us to seize the opportunity and our team will deliver the best .
Thanks for all the interaction and support .

Regards
Sales /Solution Architect;

The Sales and Solutions front end of your organization                  should never repeat PAIN POINT and replace with CHALLENGES FACED.Respond with a positive note that we are here to address and provide a suitable solution for them .

Note : This is an ideal situation and may not reflect in all business deals and intended for learning purposes mainly.

Take Away : Customer pain points > May result in new features /new enhancements or even give birth new product line in your existing business.

Does this enhance front team responses to a customer ?

Thoughts Please.

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