Sales Enablers

Sales Enablers

During my telecom operation role, I used to attend customer meetings with the Sales team.
We were selling wholesale voice minutes to one major service provider on a  white label model.

One day I asked the VP Sales, do I need to accompany meetings as I am part of the backend operation.
He replied, yes of course you are part of Customer service delivery and put it out simply we can call  Sales support team.
Think like this, Customer buys in wholesale and reselling to its retail subscribers.
The end-user experience matters.
Any abnormalities like call drop congestion, voice quality, billing issues will reflect in our sales review calls.

This may lead us to offer more service credits or negotiate the rates further.
So we take you to the meetings and create an opportunity to listen from the customer, about the performance issues and address those  raised by their operation team.

If they know their subscribers are getting good support and value for money then we are very strong.

This way customer knows their white label service taken care by an experienced team and rest they can focus on their business.

Takeaway.: How the operation team functions as an integral part of the Sales chain and enable them to bring more business.

Comments

Post a Comment

Popular posts from this blog

Derive strength from teams

Derive strength from teams . How working together with a divergent team can influence you? Tremendous. Was part of a team for nearly 8 years from 1991 to 1999. Everyone was very unique and had different exposure. Let me share their skills which helped me a lot during the 2003 to 2012 journey where individually had to face the assignments 1.Troubleshooting skills. 2.Analytical skills 3.Statistics 4.PR skills 5.Knowledge sharing 6.Project management skills 7. Administration 8.Documentation 9. Sub Delegation 10.Leadership skills However it was teamwork ,everyone had to share the workload and that's how we have been guided by the teams. Few examples During the installation of technical telecom equipment, we have to have full coordination. Those trained managers will first train us as part of knowledge sharing sessions. That Senior experienced management will allocate proper work as part of sub-delegation. We learned to generate daily project completion reports. Als...
Read more

Sweet little kid

Varun.Sweet little kid. Let us invoke the learner in us. Let us learn from everywhere. A small story. In my apartment floor, there are 6 flats., that consists of families speaking different languages. Telugu Kannada Bengali Badaga (one of the languages of Nilagiri hills belt) Tamil -2 families. A cute 2+ age, a little boy named  Varun of one of the Telugu speaking family visits all of us daily. He identifies the small things and repeats what we say. Suppose we ask him, show us the Buddha statue in Tamil and he understands and take us there. He may be playing and running inside  around for 15 minutes  or so, interacts with us in Tamil sometimes .we are also recollecting our Hyderabad days and try our little Telugu also. Similarly, he moves to all the other flats almost equally and in particular,  he spends most of the time with little elder children  of a Kannada speaking family . Varun's father told us that he sometimes uses some typical words pi...
Read more

Online classes

Other side of online classes. Please Read the below article in the comment section . Today's kids are forced to buy smartphones to attend their online classes. One such story. Father has to sell his cow, a good income source for his family. Basic needs became 3 to 4 now . Roti..Food Kapda..Clothes. Makaan. House Smartphone...Education  No doubt Technology plays a role everywhere and that's  why Smartpone is a must for edu sector also . At the same how do we address. Quoting earlier success story   (source. from wiki). Under the Chief Minister of Tamilnadu Kamaraj  ,the  State made immense strides in education and trade. New schools were opened, so that poor rural students had to walk no more than three kilometres to their nearest school. Better facilities were added to existing ones. No village remained without a primary school and no panchayat without a high school. Kamaraj strived to eradicate illiteracy by introducing free and compulsory education up to ...
Read more